Network Engineer

Location:

Newport, Wales. Flexibility and mobility are required to deliver this role. This role requires British national only and is subject to satisfactory BPSS and SC security clearance, which requires 5 years continuous UK address history at the point of application.

Network Operations Engineer – responsible for the successful operations and support of the Client Network and underlying infrastructure. The selected individual will be part of a national team providing national and international support to the Accenture Aero & Defence Space client.

• Plan and execute in-depth technical activity.
• Influence the direction of activities/plans and provide technical insight and guidance to others.
• Investigate and help resolve issues on customers’ network and IT environment using agreed troubleshooting methodologies.
• Manage network support cases to enable fast resolution that exceeds customers’ expectations.
• Ensure accurate recording of all cases using the Company’s ticket management tool and close within agreed time frames.
• Use the central document repository to ensure knowledge sharing across the team and enable best practice.
• Support and take ownership of ad‑hoc projects to develop the capabilities of the Ideal Service Centre.
• Support wider team with knowledge share via knowledge base communications (emails, how‑to guides, etc.) and contribute at team meetings.
• Participate in the on‑call and shift rota; this is an onsite delivery‑based role.

• Experience with in information security/technology focused on networking.
• Cisco switching & wireless, Cisco Security including ASA firewalls and ISE.
• Cisco certification including Cisco CCNP or multiple CCNA across network technologies/areas.
• Proven experience in incident management, service request management and problem solving.
• Experience of using ticketing systems and monitoring and management tools.
• Ability to communicate effectively and build relationships to understand client requirements.
• Ability to deliver against deadlines and agreed SLA targets.
• Ability to take ownership of an issue or task and see it through to completion.

• ITIL qualification desirable.
• Full clean driving licence is preferable.
• Palo Alto experience.
• Checkpoint experience.
• Firewall Orchestration.