Service Transition Manager

Job summary We have an exciting opportunity for an experienced Service Transition Manager to join the Digital, Data and Technology team at Companies House.

This is a senior leadership role at the heart of our IT Services function, where you will play a key role in ensuring that new and changed digital services are introduced into live operation safely, smoothly and successfully. You will help shape how services are delivered and supported, balancing the pace of change with stability, resilience and a strong focus on user needs.

Leading a team of service management professionals, you will oversee critical areas such as change, incident and problem management, release management, configuration management, business relationship management, and our core service tooling. Working closely with delivery teams, service owners and operational colleagues, you will ensure that services are fully prepared for live use, well supported, and continuously improved.

As part of the IT Services Leadership Team, you will have the opportunity to influence how we deliver modern, reliable and user-focused digital services across Companies House, contributing to ongoing transformation and improvement of our technology services.

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Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best  recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.

Please note:

• Companies House cannot offer Visa sponsorship to candidates through this campaign.
• Security Clearance is an essential requirement for this campaign. You'll need to have been in the UK for at least 3 out of the last 5 years to be eligible to apply for SC.

Job description As a Service Transition Manager, you will:

• build strong working relationships across IT Services, operational teams and a wide range of internal and external stakeholders, ensuring they are kept informed of service changes, risks and issues.
• work with technical specialists across the Digital team, providing clear direction, challenge and assurance to ensure services are delivered safely and effectively.

Key responsibilities include:

• Leading the Service Management function, coordinating activity across change, incident, problem, release, configuration and business relationship management, supported by service management tooling.
• Leading, managing and developing a team of service management professionals, supporting their growth and capability in line with recognised best practice frameworks.
• Overseeing the transition of new and updated services into live operation, ensuring robust governance, effective risk management, and full operational readiness prior to go-live.
• Acting as a senior escalation point for service issues and major incidents, particularly those linked to recent changes or releases.
• Ensuring change and release processes are effective, proportionate and aligned to organisational priorities, enabling the safe and timely delivery of change.
• Working closely with service owners, service managers and senior stakeholders to make informed decisions on service readiness, planned change and live service impact.
• Using data and performance insights to ensure service reporting is accurate, meaningful and supports organisational measures of service availability.
• Driving maturity across incident and problem management practices, reducing repeat issues and improving overall service stability.
• Ensuring asset and configuration management practices are efficient, reliable and support effective service delivery.
• Maintaining oversight of service management tooling, ensuring processes, reporting and data quality enable effective decision making.
• Leading post implementation and service transition…