IT Support Analyst; 1st and 2nd Line

About the Role

We’re looking for a proactive IT Support Analyst to join our IT team, providing 1st and 2nd line support across a dynamic organisation. You’ll take ownership of technical issues end‑to‑end, supporting users across a wide range of systems and technologies.

Hybrid / Office-Based – Pentwyn, Cardiff

£26,000 – £32,000 (Dependent On Experience)

• Provide 1st & 2nd line IT support via phone, email, and ticketing system
• Troubleshoot hardware, software, and network issues
• Support Microsoft 365, Windows environments, and remote access
• Manage user accounts (AD / Azure AD) and onboarding/offboarding
• Assist with Intune, device management, updates, and deployments
• Contribute to IT improvements and small projects

• Experience in an IT support or IT Support Analyst role
• Strong Microsoft 365 and Windows troubleshooting skills
• Knowledge of Active Directory, Azure AD, and networking basics
• Experience using ticketing systems
• Strong communication and customer service skills

• Competitive salary
• Supportive, close‑knit IT team
• Exposure to varied technologies and projects
• Career development opportunities within a growing organisation

If you’re an experienced IT Support Analyst looking for a varied, hands‑on role where you can make a real impact, we’d love to hear from you.