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IT Support Analyst; 1st and 2nd Line

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: Orbis Education and Care
Full Time position
Listed on 2026-06-05
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 26000 - 32000 GBP Yearly GBP 26000.00 32000.00 YEAR
Job Description & How to Apply Below
Position: IT Support Analyst (1st and 2nd Line)

About the Role

We’re looking for a proactive IT Support Analyst to join our IT team, providing 1st and 2nd line support across a dynamic organisation. You’ll take ownership of technical issues end‑to‑end, supporting users across a wide range of systems and technologies.

Job Details

Hybrid / Office-Based – Pentwyn, Cardiff

£26,000 – £32,000 (Dependent On Experience)

Key Responsibilities
  • Provide 1st & 2nd line IT support via phone, email, and ticketing system
  • Troubleshoot hardware, software, and network issues
  • Support Microsoft 365, Windows environments, and remote access
  • Manage user accounts (AD / Azure AD) and onboarding/offboarding
  • Assist with Intune, device management, updates, and deployments
  • Contribute to IT improvements and small projects
Skills & Experience
  • Experience in an IT support or IT Support Analyst role
  • Strong Microsoft 365 and Windows troubleshooting skills
  • Knowledge of Active Directory, Azure AD, and networking basics
  • Experience using ticketing systems
  • Strong communication and customer service skills
What’s On Offer
  • Competitive salary
  • Supportive, close‑knit IT team
  • Exposure to varied technologies and projects
  • Career development opportunities within a growing organisation
Apply Now

If you’re an experienced IT Support Analyst looking for a varied, hands‑on role where you can make a real impact, we’d love to hear from you.

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