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IT Support

Advanced Service Desk Consultant – 2nd Line

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: TSG
Full Time position
Listed on 2026-06-07
Job specializations:
  • IT/Tech
    IT Support
Job Description & How to Apply Below
A Managed IT Services provider is seeking a Level 2 Service Desk Consultant to handle technical incidents escalated from the 1st Line team. The role involves diagnosing issues across on-premise infrastructure and cloud environments, ensuring timely resolution while delivering excellent customer service. Candidates should have relevant Microsoft certifications and experience in networking, servers, and cloud technologies. The position includes opportunities for mentoring and participation in continuous improvement initiatives.
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