Implementation Specialist at -stage PropTech platform

About The Role

We are seeking a high‑performing Implementation Specialist to join the Customer Experience team for the Micad Pro platform. This role involves taking full ownership of software implementations, contributing to complex enterprise rollouts, and strategically delivering value to customers. It is a brilliant opportunity for someone ready to grow fast in a scaling business.

• Own end‑to‑end customer implementations, leading technical deployments from kickoff through go‑live.
• Drive enterprise‑level rollouts, working closely with the Solutions and Implementation Manager.
• Develop deep platform expertise to guide customers and resolve issues decisively.
• Lead strategic success planning with key accounts to unlock real value.
• Act as a bridge between customer and product, influencing platform improvements.

• Proven track record in software implementation or solutions delivery projects.
• Strong technical aptitude and intellectual curiosity.
• Strategic thinking with an ownership mindset.
• Exceptional communication skills to build trust with stakeholders.
• Organised, detail‑oriented, and proactive approach.
• Comfortable with tools like Hub Spot, Vitally, and Jira.
• Ambitious and eager to grow into a senior role.

• Competitive salary range of £35,000 – £40,000.
• Clear path to a senior implementations role.
• Collaborative, no‑micromanagement culture.
• Part of a fast‑scaling, international group redefining real estate management.

This organization is redefining operations for ambitious real estate companies, aiming to become Europe’s leading platform for managing commercial real estate portfolios. Their CAFM platform supports over 500,000 professionals worldwide, managing 100,000+ buildings across 35+ countries. Backed by a leading growth equity investor, they partner with global leaders and are committed to adaptability, collaboration, and client focus.