Digital Expert - Volunteer

We are in need of creating a new website and have ongoing digital support to keep our website updated and support across all digital processes to ensure we are able to maximise our support and outreach to local people in need of our services.

For a community‑driven organisation like London Borough of Hounslow Swim Club, a digital volunteer and a newly created, well‑maintained website would be transformative. It is not simply about improving technology — it is about strengthening visibility, trust, sustainability and community connection.

A professionally designed and regularly updated website immediately enhances credibility. Parents looking for safe, structured swimming opportunities for their children will feel reassured by clear information, safeguarding policies, session times, contact details and transparent governance. Funders and partners increasingly expect charities to demonstrate professionalism online. A strong digital presence signals that the club is organised, accountable and forward‑thinking.

A digital volunteer brings the expertise needed to build that foundation properly. Rather than relying on ad‑hoc updates or outdated pages, the club would have a structured, accessible platform that reflects its mission, achievements and values. News stories celebrating swimmers’ progress, gala successes and community milestones help showcase impact. This not only boosts morale internally but demonstrates tangible outcomes to potential supporters.

Importantly, an updated website improves communication. Clear membership information, FAQs, timetables and downloadable forms reduce confusion and administrative burden. Parents can quickly find what they need without relying solely on email exchanges. This frees up committee members and coaches to focus on delivering quality sessions rather than managing repetitive enquiries.

A digital volunteer can also ensure the website integrates effectively with modern tools – secure contact forms, newsletter sign‑ups, social media links and potentially online payment systems. This streamlines operations and makes the club more accessible to families who expect digital convenience.

From a fundraising perspective, the impact is significant. Many grant‑makers and corporate sponsors review websites before awarding funding. A compelling online presence that communicates community benefit, inclusion, safeguarding standards and structured governance increases confidence. It demonstrates readiness and sustainability – two critical factors in funding decisions.

For volunteers and trustees, having a clear digital hub creates continuity. As committee roles change over time, the website becomes a stable, central source of truth. It documents the club’s history, policies and key information in one accessible place. That continuity protects institutional knowledge and strengthens long‑term resilience.

A strong digital presence broadens reach. Families who may not hear about the club through word of mouth can discover it online. Clear messaging about inclusivity, development pathways and community values can attract a wider range of young swimmers. Greater visibility can lead to increased membership, stronger volunteer recruitment and deeper community engagement.

At the foundation, the volunteer must have solid experience with Microsoft 365 administration. This includes tenant setup, user account configuration, licensing under the Microsoft Nonprofit programme, security settings, SharePoint and One Drive structure, Microsoft Teams configuration, and Exchange Online management. They should understand identity management, multi‑factor authentication (MFA), data protection standards and basic compliance settings.

Importantly, they must know how to implement best practice from the outset – structuring permissions correctly, avoiding overexposed data, and ensuring scalable architecture. A well‑configured tenant saves years of future frustration.

Cybersecurity is essential. A digital volunteer must think proactively about safeguarding data, especially where organisations handle…