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Senior Service Desk Analyst - On-Call IT Troubleshooter

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: New Law Solicitors
Per diem position
Listed on 2026-06-26
Job specializations:
  • IT/Tech
    HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 25000 - 30000 GBP Yearly GBP 25000.00 30000.00 YEAR
Job Description & How to Apply Below

New Law Solicitors in Cardiff is seeking a Service Desk professional who will provide in-depth technical assistance for various IT services. This role involves problem solving, setting query priorities, and acting as a point of escalation for junior staff.

Ideal candidates will have at least 12 months experience in a Service Desk role, excellent communication skills, and the ability to work out of hours, being ‘OnCall’ one week per month. The role offers competitive compensation and generous annual leave.

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Position Requirements
10+ Years work experience
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