IT Technical Trainer; information Technology Technical Trainer

Technical Trainer |£35,000 - £38,000 | Cardiff or Swansea (Hybrid) | Permanent

A well-established, award-recognised digital training provider in Wales is looking for a Digital Infrastructure Trainer to join their team on a permanent basis — bringing delivery experience, technical credibility, and the ability to support and lead a small team of trainers.

This isn't a pure delivery role. Alongside managing your own caseload of apprentices on Digital Infrastructure programmes, you'll take responsibility for two permanent trainers and act as a point of contact and quality support for a pool of freelance trainers. If you're someone who enjoys mentoring others as much as you do working with learners, this is a role worth looking at.

The provider is Welsh Government-funded, delivers primarily to Welsh employers, and is consistently recognised as one of the top-performing providers in their consortium. Clients include household-name organisations across the private and public sectors.

• Delivering the Digital Infrastructure apprenticeship standard to a managed caseload of learners
• Coaching and supporting learners through progress reviews, assessments, and EPA readiness
• Line managing two permanent trainers — supporting their development, delivery quality, and caseload
• Acting as a lead contact for freelance trainers on the Digital Infrastructure programme
• Contributing to quality assurance and standardisation activity
• Working hybrid: 1–2 days per week from their Cardiff or Swansea office

• Demonstrable experience delivering Digital Infrastructure training or apprenticeships (L3 standard ideally)
• A background in networking, systems support, or infrastructure — you need to know the subject
• TAQA / CAVA qualified, or solid experience in apprenticeship delivery with willingness to work towards it
• Some experience of supervising, mentoring, or leading other trainers — even informally
• Comfortable working across two sites and managing a hybrid schedule

• Permanent role with a growing, well-regarded Welsh provider
• Hybrid working — 1–2 days per week Cardiff or Swansea, rest remote
• A genuine team lead component — not just a delivery-only position
• Stable, Welsh Government-funded programmes with a strong employer client base

If you're interested apply now or get in touch with Aidan at Forward Role —