IT Systems and Support Analyst, IT & Technical Services

At Howells, we combine a fresh and forward-thinking approach with a client‑focused, local feel to deliver a range of award‑winning, quality services. As a Systems and Support Analyst you will maintain and improve business systems, provide ICT support, produce and maintain systems and user documentation, train users, review ICT processes and user procedures, and work with colleagues to deliver effective technical solutions and continual service improvements.

• Produce and maintain system documentation and user guides.
• Deliver training and guidance to users on systems and applications.
• Review ICT processes and recommend service improvements.
• Assist with testing, upgrades and system implementations.
• Support projects, integrations and business change initiatives.
• Maintain accurate documentation of systems, changes and support activities.
• Support business‑critical incidents and system changes.
• Review systems and user processes to identify improvements and efficiencies.
• Liaise with third‑party suppliers where necessary.
• Provide ICT support, troubleshooting hardware, software and user issues.
• Review, diagnose and resolve system incidents, escalating where required.
• Maintain and support business systems and applications.
• Maintain confidentiality and undertake other duties as directed by your line manager or Director.

• Full UK driver’s licence and access to a car for travelling to other sites during the week.
• Willingness to learn Action Step, CMS System, SharePoint, Howells Systems and other systems from a high‑level IT and user perspective.
• Bachelor’s Degree in IT, Computer Science or a related discipline (or equivalent practical experience).
• Experience with Microsoft Windows, Microsoft 365 and standard business applications, and understanding of information security, GDPR and data protection best practices.
• Self‑motivated, proactive and able to work independently as well as part of a team.
• Willingness to provide first and second line ICT support, including lifting and moving equipment.
• Willingness to install, configure and troubleshoot a variety of software packages and business applications, and a proven ability to problem‑solve, diagnose and resolve system and user issues.
• Experience working with ICT staff, developers, end users and stakeholders at all levels of the organisation.
• Ability to deliver user training and guidance to users of varying technical abilities.
• Strong ability to produce and maintain clear systems documentation, user guides and technical procedures.
• Ability to review, analyse and improve systems, user processes and ICT procedures to increase efficiency and service quality.
• Ability to gather user requirements and translate them into practical system improvements by documenting and working with IT to implement.
• Strong organisational skills with the ability to prioritise workloads and manage multiple tasks.
• Excellent written and verbal communication skills, with the ability to explain technical concepts in a clear and user‑friendly manner.
• Strong attention to detail and commitment to maintaining accurate records and documentation.
• Ability to build effective working relationships with colleagues, suppliers and stakeholders.
• Team player.

• Competitive salary.
• Annual leave:
  Minimum 23 days each holiday year, plus bank holidays and extra time off to unwind, including a personal day, a birthday day and a discretionary paid day during the Christmas break.
• Annual leave purchase scheme:
  Option to buy up to 3 extra days of leave annually.
• Gym discounts:
  Access discounted memberships to stay active and healthy.
• Growth & development:
  Opportunities for learning and advancement.
• Milestone recognition:
  Awards for key milestones.
• Events:
  Participation in networking, corporate and charity events throughout the year.
• Refer a friend scheme:
  Rewards for referring talented friends and connections.

The closing date for this vacancy is Wednesday 29 July 2026.

If you have any questions about this opportunity, please email

Successful candidates will be subject to a basic or enhanced DBS disclosure dependent on the role. Permanent employment is conditional on having a satisfactory DBS check. You will therefore be asked to disclose any unspent convictions during the recruitment process.