Senior Manager,Core Presales Solution Consulting Job Cardiff area,Wales UK,IT/Tech

Senior Manager, Core Presales Solution Consulting

Full-time
Employee Type:
Regular
Region: EMEA - Europe, Middle East and Africa
Work Persona:
Flexible

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

The Solution Consulting (pre‑sales) organization is a vital and well‑respected part of the sales eco‑system at Service Now who are expected to deliver spectacular interactions and experiences with customers and also internally, with a focus on performance and continual improvement.

We are seeking a Solution Consulting leader for our Telco, Media & Technology presales team to lead presales capability and strategy. This strategic leadership role will set the agenda for demonstration capability as well as execution by inspiring and managing a team of Presales Solution Consultants. The ideal manager will create a repeatable process, driving results and outcomes in a multi‑fold agenda including:

Ensure SCs demonstrate relevance to customers, fully discover customers’ business and technical problems, deliver the highest quality presentations and demonstrations, execute proofs of concept successfully and only when needed, comprehend and document the business value to be delivered, and ensure customer commitment to the Service Now solution
Develop team members according to the demands of the business and according to their individual professional goals
Develop and maintain a recruiting pipeline of potential SC candidates to meet future business demands
Work with regional sales managers to prioritize regional Solution Consulting efforts
Assign resources to sales opportunities, and consistently evaluate progress against goals
Assign resources as required to marketing and other efforts to support demand generation
Develop and deploy team training curriculums to meet the changing demands of the sales organization
Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
Manage day‑to‑day activities such as resource scheduling conflicts, expense review and approval, activity reporting, etc.

To be successful in this role you have:

Strong SaaS pre‑sales experience as an individual contributor and leader in the Telco, Media & Technology vertical
At least 4 years SC leadership experience, transforming and developing teams with a SaaS platform provider
Thought leadership in methods and techniques for storytelling with software
Ability to coach and develop early‑in‑career as well as senior individual contributors
Gain and build relationships and trust quickly inside and outside of the SC organization, able to lead through influence across a complex sales eco‑system
Leader who is tactically oriented with long‑term alignment and understanding of outcomes, ability to flex and shift as needed
Strong understanding of Service Now sales and engagement process and business value
Ability to clearly articulate the power and value of the Service Now platform
Experience working in a fast‑growing IT environment including software, cloud, or customer experience of the same
Experience with the Telco, Media & Technology market and experience selling and gaining access to customers’ senior management
Understanding of standard approaches to coaching, mentoring and management of individual contributors
Deep experience in Value Based Selling or Solution Selling
A thorough understanding of the SaaS Market space, the provision of PaaS based solutions and a broad understanding of Service Management practices
30‑50% travel with offices in Staines…