IT Manager

As IT Manager, you will provide leadership and strategic direction for Orbis’s IT function, ensuring our technology services effectively support colleagues and service users across multiple locations. You will travel across our sites in South Wales and Northern England. You will lead a dedicated IT team, manage key technology partners, oversee our Microsoft cloud environment and champion continual service improvement through ITIL best practice.

Acting as the bridge between technology and the wider business, you will ensure our systems remain secure, resilient and fit for future growth.

• Lead and inspire: manage, mentor and develop the IT team, fostering a high‑performing and customer‑focused culture.
• Act as the primary technology partner to senior leadership teams.
• Build strong relationships with internal stakeholders and external suppliers.
• Manage IT budgets, monitor expenditure and identify opportunities for optimisation and value.
• Drive service excellence: own and develop IT service management processes aligned to ITIL4 best practice; lead incident, problem, change and request management across all services; monitor service performance, KPIs and SLAs; produce management reporting; drive continual improvement initiatives.
• Own identity and cloud services: manage and enhance Microsoft EntraID environment (Conditional Access, MFA, PIM, identity protection); oversee user access, role‑based permissions and identity lifecycle management; administer and continuously improve Microsoft
  365 platform (Exchange Online, Teams, SharePoint, One Drive); manage Microsoft Intune and Autopilot deployments across multiple sites and device types.
• Champion cyber security: lead management of Microsoft’s security technologies (Defender for Endpoint, Defender for Office
  365, Defender for Cloud); respond to security incidents and drive remediation activities; maintain patch compliance and endpoint security standards; support Cyber Essentials and wider information security objectives; maintain and develop the IT risk register and security policies.
• Manage infrastructure and connectivity: oversee network connectivity across multiple sites (WAN, LAN, VPN, firewall); manage relationships with ISPs, hardware providers and managed service suppliers; lead hardware lifecycle planning, procurement, deployment and secure disposal.

• Proven experience in an IT Manager, Infrastructure Manager or Senior IT Engineering role.
• Strong expertise in Microsoft EntraID (Azure AD), including Conditional Access, PIM, SSPR and hybrid identity environments.
• Excellent Microsoft
  365 and Intune administration experience.
• Demonstrable experience implementing and managing ITIL‑based service management processes.
• Solid networking knowledge, including TCP/IP, DNS, DHCP, VLANs, VPNs and firewall technologies.
• Experience managing third‑party suppliers and service providers.
• Excellent communication skills with the ability to engage confidently with technical and non‑technical stakeholders.
• Strong documentation, planning and organisational capabilities.

• Microsoft certifications.
• ITIL certification.
• Experience working within education, care, healthcare or multi‑site environments.
• Knowledge of Cyber Essentials and information security frameworks.

• Competitive salary.
• Generous holiday entitlement.
• Professional development and training opportunities.
• A supportive and collaborative working environment.
• The opportunity to contribute to meaningful and life‑changing services.
• Blue Light Card membership available.

Orbis Education and Care is an equal opportunity employer and is committed to creating an inclusive, supportive workplace for all employees across Swansea.