Principal Platform Engineer

Salary: £60,000 - 60,000 per year

• Proven background in senior infrastructure, platform, or reliability engineering
• Strong hands‑on experience with VMware, Hyper‑V, and Veeam Backup & Replication
• Experience supporting business‑critical platforms and major incident recovery
• Strong troubleshooting capability across infrastructure and platform services
• Experience with monitoring and observability tools such as Grafana
• Demonstrated ability to reduce manual effort through automation
• Experience coordinating technical workload within a small engineering team
• Understanding of backup, recovery, and resilience technologies
• Desirable experience with Zerto, Ops Ramp, Cohesity, and Microsoft 365 backup solutions
• Desirable experience with workflow automation tools such as n8n
• Understanding of Infrastructure as Code concepts
• Desirable experience in an MSP or managed services environment
• Desirable experience in ITIL‑aligned operational environments
• Desirable experience supporting customer onboarding and service transition
• Customer‑centric mindset
• Strong commitment and ownership
• Courage to challenge and improve existing processes
• Innovative, proactive, and solutions‑focused

• Own the operational health, stability, and reliability of the platform estate
• Act as the senior technical escalation point for platform issues and major incidents
• Lead investigations into complex technical problems and drive service recovery
• Oversee observability tooling, monitoring standards, dashboards, and service health metrics
• Coordinate day‑to‑day workload, priorities, and activities of Platform Engineers
• Maintain engineering standards, documentation, and repeatable operational processes
• Drive automation to reduce manual effort and improve operational efficiency
• Support platform lifecycle activities including upgrades, migrations, optimisation, and service improvements
• Contribute technical expertise to new platform capabilities and service development

• Grafana
• Hyper‑V
• Support
• ITIL
• Microsoft 365
• n8n
• VMware
• Veeam
• Office 365

We are an established and growing technology IT company near Cardiff, offering hybrid working, a salary of £60,000, and full benefits. This is a senior, hands‑on role where you will take ownership of platform reliability, observability, automation, and day‑to‑day engineering coordination. You will shape platform standards, improve operational efficiency, and act as the technical authority for critical platform services within a modern, forward‑thinking environment.

last updated 29 week of 2026