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Senior IT Service Desk Specialist - Hybrid, Multi-Site

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: Ofgem
Full Time position
Listed on 2026-07-27
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 35000 - 40000 GBP Yearly GBP 35000.00 40000.00 YEAR
Job Description & How to Apply Below

Ofgem, across its UK offices in Cardiff, Glasgow or London, is seeking a Senior Service Desk Analyst to join the Digital, Data and Security Services directorate. The role is 60% hybrid with on-site support three days a week and a 1-year fixed-term contract.

You will provide expert 1st/2nd line IT support for AD/Exchange/Windows 11 and Microsoft 365, mentor colleagues and ensure operational readiness for new services while delivering excellent customer service.

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Position Requirements
10+ Years work experience
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