Senior Data Analyst

hackajob is collaborating with Admiral Group Plc to connect them with exceptional professionals for this role. We are looking for experienced Senior Data Analysts to join Customer Operations Data and Analytics, specialising in analysis, insight and value realisation.

Customer Operations is evolving quickly. We are building faster, more trusted and more connected customer journeys around the moments that matter most. With Genesys central to how we support customers, and AI copilot transforming the agent experience, data plays a key role in understanding what is working, where value is being created and where we need to improve.

This is a hands-on senior role for analysts who go beyond reporting. You will shape analytical questions, challenge assumptions, lead work streams and turn complex data into clear, actionable insight.

You’ll work closely with stakeholders across Customer Operations to understand customer journeys, operational performance and outcomes. The focus is proactive analysis, identifying trends, risks and opportunities, and clearly explaining what they mean to drive action.

• Lead analysis across customer journeys, operational performance and value realisation
• Identify opportunities, risks and areas of customer or colleague friction
• Translate business problems into clear analytical approaches
• Build insight that explains the “so what” and supports decisions
• Work with stakeholders to shape requirements and influence outcomes
• Create and improve dashboards, reporting and analytical products
• Set standards for analysis, dashboard design and data quality
• Review reporting and identify opportunities to automate, simplify or remove low-value work
• Support self-serve analytics by making data easier to access and use
• Coach other analysts and share best practice

• Strong experience in data analysis, insight or business intelligence roles
• Advanced SQL skills and experience working with large or complex datasets
• Proven ability to turn data into clear, actionable insight
• Strong stakeholder management and communication skills
• Experience building dashboards or analytical products that support decision-making
• Ability to challenge briefs and prioritise high-impact work
• Strong attention to detail and commitment to data quality

• Experience improving reporting, automation or self-serve analytics
• Exposure to Big Query, Looker, LookML or Google Cloud Platform
• Experience working in customer operations or customer journey analytics
• Experience coaching or supporting other analysts

• Strong analytical judgement and curiosity
• A proactive, outcomes-focused mindset
• The ability to manage multiple priorities while maintaining quality
• A genuine interest in customer journeys and operational improvement

Our technology stack includes Big Query, Looker, LookML and Google Cloud Platform. Experience with these tools is useful but not essential. We are more interested in strong analytical thinking, curiosity and the ability to learn quickly.

This role is ideal for analysts who want to stay close to the data while having greater ownership, influence and impact.

Applications will be reviewed as they come in and we may close the role early if we receive a strong response.

As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.

If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email here or contact us on . This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.