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Senior IT Service Desk Specialist; 1st​/2nd Line

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: Jobtailor
Full Time position
Listed on 2026-07-29
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 26000 - 38000 GBP Yearly GBP 26000.00 38000.00 YEAR
Job Description & How to Apply Below
Position: Senior IT Service Desk Specialist (1st/2nd Line)

Jobtailor in the United Kingdom is seeking a capable Service Desk professional for 1st/2nd line IT support across multiple platforms. You will help customers, log incidents, and drive resolution in line with SLAs.

You will work with Windows OS, Office 365, Active Directory, and SCCM/Intune, with on-site visits as required. The role emphasizes proactive problem solving, strong communication, and relationship building.

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Position Requirements
10+ Years work experience
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