2nd Line IT Support Specialist - Hybrid
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-08-09
Listing for:
Cognibox
Full Time
position Listed on 2026-08-09
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Alcumus seeks an IT Specialist in Cardiff to provide 2nd line technical support for 1500+ users, escalate to 1st line, and work with Technology teams to resolve issues. You’ll log and own tickets, support hardware/software, and help drive technology projects while maintaining security practices.
The role requires strong ITIL-aligned support, cross-team collaboration, and a proactive approach. Hybrid working with 3 office days per week and UK travel is expected.
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