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Technical Account Manager – Lab Automation & Data
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-08-09
Listing for:
Genista Biosciences
Full Time
position Listed on 2026-08-09
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Genista Biosciences is seeking a Technical Account Manager to bridge client teams, lab operations, and software platforms. You will act as the primary technical advisor, drive onboarding, resolve complex technical challenges, and support CSAMs to maintain high retention and satisfaction.
Key responsibilities include providing client technical support, writing troubleshooting guides and SOPs, onboarding new methods and workflows, handling escalations with CSAMs, conducting RCA and CAPA/CAR
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