IT Support Technician

Cardiff £28,000 What You'll Do:
As an IT Support Technician, you'll play a key role in keeping systems, devices, and users running smoothly across a busy office environment. You'll provide hands-on technical support, troubleshoot issues efficiently, and help ensure colleagues receive a reliable and responsive IT service. You'll work across a range of hardware, software, and network support tasks, helping to maintain day-to-day operations while contributing to ongoing improvements within the wider IT function.

• Providing first and second-line technical support to internal users
• Diagnosing and resolving hardware, software, and connectivity issues
• Setting up and maintaining laptops, desktops, mobile devices, and user accounts
• Supporting Microsoft-based systems and business applications
• Escalating more complex issues where required and following through to resolution
• Assisting with system upgrades, maintenance, and IT projects
• Ensuring tickets and support requests are managed effectively and within agreed time frames
• Delivering a professional and customer-focused support experience across the business

• Previous experience in an IT support or service desk environment
• Strong troubleshooting and problem-solving skills
• Knowledge of Microsoft operating systems and Office 365
• Understanding of networking fundamentals and IT hardware
• Excellent communication skills with the ability to support non-technical users
• A proactive and organised approach to workload management
• The ability to work effectively both independently and as part of a team
• A genuine interest in technology and continuous learning

This is a fantastic opportunity to join a growing organisation that genuinely invests in its people and technology. You ll be part of a supportive team environment where your ideas and contributions are valued, with opportunities to develop your technical skills and progress your career. You ll also benefit from working within a business that promotes collaboration, flexibility, and professional development, alongside a competitive salary and strong employee benefits package.