Senior Application Support Engineer

We're recruiting for a growing software business delivering enterprise-scale platforms to customers across international markets. With continued investment in technology and engineering, they're looking for a Senior Application Support Engineer to join their team and take ownership of complex application support issues.

This is a great opportunity for an experienced support professional who enjoys technical investigation, problem-solving and mentoring others.

What you'll be doing

Acting as a senior escalation point for complex application issues

Investigating, diagnosing and resolving 2nd/3rd line support incidents

Carrying out root cause analysis and implementing long-term solutions

Working closely with Engineering and Service Delivery teams

Writing and maintaining automation scripts

Supporting and mentoring junior team members

Maintaining technical documentation and knowledge base articles

What we're looking for

3+ years' experience in Application Support, Software Support or a similar role

Strong SQL skills, including writing and troubleshooting complex queries

Experience investigating and resolving technical issues in a production environment

Knowledge of Jira or similar ticketing systems

Experience with Git, Bitbucket or similar version control tools

Scripting experience, ideally Power Shell

Strong analytical and problem-solving skills

Excellent communication skills

Nice to have

PL/SQL experience

Experience supporting enterprise software applications

Exposure to Agile environments

PL/SQL is preferred but not essential. Candidates with strong SQL experience are encouraged to apply.

What's on offer?

Hybrid working (3 days per week in Cardiff)

Modern technology environment

Supportive and collaborative engineering culture

Career progression opportunities

If you're looking for a role where you can make a real impact, solve complex technical challenges and develop your career within a growing technology business, we'd love to hear from you