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Production Support Engineer (Unisys / Enterprise Scheduling
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-08-10
Listing for:
Hays Technology
Full Time
position Listed on 2026-08-10
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, Systems Engineer, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
Your new role
We're seeking an experienced Production Support Engineer to support and enhance critical enterprise platforms within a complex production environment.
This is a hands-on role where you'll lead major incident resolution, drive automation, improve operational resilience and act as a senior escalation point for business-critical systems.
Key Responsibilities:
Lead technical recovery during major incidents and service outages
Provide 3rd line support across core operational platforms
Manage and optimise job scheduling, monitoring and operational tooling
Support SQL Server environments, troubleshooting performance and availability issues
Drive automation through Power Shell and process improvement initiatives
Support change, release, DR and business continuity activities
Work closely with infrastructure, development and security teams to ensure stable and reliable services
What you'll need to succeed
Strong background in IT Operations, Production Support or Infrastructure environments
Hands-on Unisys experience
Experience with enterprise scheduling tools, ideally Op Con
SQL Server administration and troubleshooting
Windows Server, Power Shell and SFTP
Major Incident Management and problem resolution
ITIL / ITSM experience
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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