Head of ML for Customer Operations
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-08-11
Listing for:
Monzo
Full Time
position Listed on 2026-08-11
Job specializations:
-
IT/Tech
Machine Learning/ ML Engineer, AI Engineer (Applied/Software)
Job Description & How to Apply Below
Monzo is seeking a Lead Machine Learning Scientist in Customer Operations with Cardiff, London, or Remote (UK) options. You will lead the design and deployment of advanced ML models to improve customer support at scale, partnering with product squads and the MLOps team to deliver impact across geographies.
You will mentor a team of ML scientists, drive end-to-end ML initiatives, and work on cutting-edge techniques including LLMs, autonomous agents, and human-in-the-loop systems to optimise
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