Incident Coordinator

Cyber Clan provides enterprise security, and human response to small and midsize enterprises and channel partners through comprehensive risk assessment services, 24/7/365 managed detection and response services, and lightning-fast breach response. Formerly known as Network Test Labs established in Canada and specializing in vulnerability assessments and penetration testing in the gaming industry, Cyber Clan has grown from three employees in 2006 in one market to over 75 employees with clients in nine countries and offices in the United Kingdom, Canada, and the United States as a leading Managed Services Provider.

Our mission is to make the online world a safer and more secure place by delivering sophisticated cybersecurity solutions in a highly personalized — and human — way.

The Incident Response Coordinator acts as the interface between the company and often an attorney and or insurance company or Board members of companies during an organization's time of crisis. It is therefore critical that any candidate has good written and oral skills and is able and confident to communicate with sophisticated individuals and is also capable of good time management and able to meet deadlines.

The ideal candidate will have knowledge or experience of working in a cyber security firm, specifically in Incident Response. Demonstrable project management experience, legal, and insurance industry experiences are also preferred skills.

The candidate will be responsible for being the lead point of contact and engagement manager throughout the active case, until project completion. You will liaise with key internal (the technical forensic investigators, the project administrator, the technical report writing team, the sales team and external stakeholders throughout the project lifecycle, which will include the client, legal counsel, the insurance company and applicable third-party suppliers.

The successful candidate will work closely with the Global Head of Digital Forensics and Incident Response. The ideal candidate will have an energetic, can-do attitude and be comfortable working in a metric-driven environment, delivering results and supporting team members.

• Determining and defining project scope and objectives
• Predicting resources needed to obtain objectives and manage resources effectively and efficiently
• Preparing budgets based on the scope of work and required resources
• Tracking project costs to meet budget goals
• Developing and managing project schedules and work agendas
• Providing project updates consistently to multiple stakeholders, clients, and leadership
• Managing client contracts and communicating tasks and expected deliverables
• Utilizing industry best practices, techniques, standards, and requirements, throughout the entire project execution
• Monitoring progress and adjusting as needed Measuring project performance and identifying areas for improvement
• Being the main point of client contact for global Incident Response matters
• Working to support the internal IR teams with all client engagements
• Responding to matters via phone and email to hotline enquiries in the “alerts cert hotline” channel
• Creating internal project channels and email threads
• Identifying inbound project channels and ensuring adherence to established workflows and customizations
• Setting and complying with project timelines
• Scheduling regular and structured client/counsel calls and meetings throughout the project with appropriate agendas
• Preparing all Statements of Work for each project
• Ensuring time recording and tracking is done regularly and timely to ensure alignment to project pricing and budget
• Liaising with third party suppliers for additional services as needed
• Overseeing all assigned projects
• Ensuring the quality of all Client facing communications and documentation by working with the relevant team
• Ensuring projects are completed within appropriate time frames and to quality expectations
• Working as a team to ensure that all regions have a standard approach for all projects
• Assisting to create file links with the relevant systems to share information with the client as needed
• Working with the Project Assistant to ensure all…