IT Technical & Operations Manager

We are currently working exclusively with a successful specialist banking business in Cardiff. Reporting to Head of IT the role of IT Technical & Operations Manager is responsible for the secure, stable and efficient undertaking of the bank's technology operations. The responsibilities will include the workplace platform, core systems, cyber security trolling and the controlled adoption of approved AI-enabled technologies.

• Own and administer MS365 environment including Exchange Online, Sharepoint, Teams, One Drive and Azure AD
• Maintain identity governance controls including MFA, condition access & access reviews
• Oversee configuration, user access management and integration of business systems
• Coordinate with platform providers, vendors and managed service partners to implement updates & changes
• Support the operation and configuration of security tooling including MS Defender, DMP & monitoring platforms
• Support the controlled adoption of MS Copilot, Copilot Studio and other AI enabled tools
• Act as the senior escalation point for complex technical queries and issues

• A successful specialist banking business offering highly competitive & niche lending and savings products

• 5 years experience in IT infrastructure, systems administration and/or operational IT roles
• Strong hands-on experience administering MS 365 & Azure Active Directory environments
• Experienced in managing/integrating business systems and enterprise applications
• Good understand of cyber security including experience with MS Defender technologies
• Ideally experienced in working within regulated or security sensitive environments
• Experience in supporting the safe adoption and governance of AI-enabled workplace tools
• Strong communication and stakeholder management skills

£60k - £70k plus bonus, health, pension & 30 days holiday