Technical Trainer

IT/Cyber Technical Trainer | Swansea OR Cardiff (Hybrid) | £28,000–£37,000 | Permanent

I'm working with a well-established digital, technology and data apprenticeship provider in Wales on a fantastic opportunity for an IT/Cyber Technical Trainer & Coach to join their growing team in Swansea.

This is a genuinely varied role; you'll be delivering technical training, coaching apprentices one-to-one, and building the learning content that supports it, all while working with a team that takes pride in the quality of what they deliver.

• Design and deliver engaging IT and Cyber Security training, both classroom-based and online.
• Adapt delivery to suit different learning styles and ability levels.
• Provide one-to-one coaching and mentoring to apprentices throughout their programme.
• Monitor learner progress, give feedback, and put interventions in place where extra support is needed.
• Create and maintain e-learning resources and learning materials, keeping content current with industry practice.
• Ensure delivery meets awarding body and funding body requirements, with accurate learner record-keeping.

• Minimum 5 years' industry experience in IT Support, Network Support, Helpdesk, Infrastructure or Cyber Security — or a proven track record delivering IT education/training.
• Strong knowledge of IT systems, software, infrastructure and Windows technologies.
• Experience coaching or mentoring learners, apprentices or colleagues.
• Comfortable managing a varied caseload independently while contributing to a wider team.

• CompTIA A+, Network+ or Security+ (or willingness to work towards certification).
• Experience delivering within apprenticeships or funded learning programmes.
• E-learning content development experience.

• £28,000–£37,000 depending on experience.
• 25 days annual leave plus bank holidays.
• Hybrid working, with the option to work from Cardiff or Swansea.
• Free on-site parking.
• Dedicated training/development budget.