Systems Support​/ Developer Analyst (Microsoft 365

Systems Support/ Developer Analyst (Microsoft 365)

We want to make Cardiff University an institution that is respected the world over. Our vision is to be a world-leading, research-excellent, educationally outstanding university, driven by creativity and curiosity, which fulfils its social, cultural and economic obligations to Cardiff, Wales, the UK and the world. We expect to improve our standing as one of the top 100 universities in the world and the top 20 in the UK.

Ensuring the security of our research, teaching and administrative systems and their data from theft, compromise and corruption is of crucial importance to enable us to achieve our vision.

University IT provides critical support to c7,000 staff, 30,000+ students, and 38 academic and professional service schools and departments. The needs of learning and teaching, research and core services present an ever-changing set of challenges in an organisation that is constantly evolving. We support the University to deliver its strategy.

An opportunity has arisen within the Microsoft 365 team. The role holder will contribute to the operational support, administration and continuous improvement of Microsoft 365 services and associated communication and collaboration technologies. Acting as a technical specialist, they will provide advanced support for complex incidents, service requests and technical issues, taking ownership through to resolution while ensuring services meet agreed service levels, security requirements and organisational objectives.

The role holder will undertake technical, analytical and development activities to enhance the functionality, reliability and user experience of Microsoft 365 and related platforms. This includes developing and maintaining solutions, automations and integrations, evaluating and implementing new capabilities, identifying service improvements, and contributing to projects and technical change initiatives.

Working with colleagues, suppliers and stakeholders across the University, the role holder will provide expert technical advice and guidance, maintain technical documentation and knowledge resources, and help develop operational standards and procedures.

Applying a broad understanding of Microsoft 365 and related technologies, the role holder will analyse business and technical requirements, troubleshoot complex issues, and support the delivery of secure, reliable and scalable services. They will also contribute to service innovation and the ongoing development of collaboration and communication technologies across the University.

The position is full time and open ended.

Salary: £41,064 - £46,049 per annum (Grade
6)

Appointments to roles at Cardiff University are usually made at bottom of scale unless in exceptional circumstances

Date advert posted:
Friday, 21 August 2026

Closing date:
Friday, 4 September 2026

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age.

We especially welcome and encourage applications from those under-represented groups within the University workforce, such as those who identify as LGBT+, Ethnic Minority or those with disabilities. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Rydym eisiau i Brifysgol Caerdydd fod yn sefydliad uchel ei barch ledled y byd. Ein gweledigaeth yw bod yn un o brifysgolion blaenllaw’r byd sy’n rhagorol ei hymchwil a’i haddysg ac a ysgogir yn sgil creadigrwydd a chwilfrydedd,…