Private Cloud Infrastructure Delivery Engineer Cloud & AI Platform · United Kingdom

About Node4

We are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People

We are:

– We focus on what matters most, adapt fast and embrace change

– We think differently, stay curious and innovate

– We are bold, bring energy and own the outcome

– We operate as one, building strong relationships

– We always go further for our people, customers and partners

The Cloud & AI Private Cloud Practice is responsible for the end-to-end lifecycle of technology services across a growing client base of approximately 2,000 organisations. Structured around aligned practice capabilities, the function brings together strategy, architecture, delivery, and managed services to help customers achieve their business objectives and realise measurable business value.

As a Private Cloud Infrastructure Delivery Engineer, you will play a key role within the practice, delivering and supporting infrastructure and cloud solutions across a range of customer environments. Working as part of a multidisciplinary technical team, you will be responsible for implementing, maintaining, and optimising Private Cloud services while ensuring high levels of availability, performance, security, and customer satisfaction.

The role contributes to the successful delivery of services across the Node4 VDC platform, ACI Cloud platform, customer private cloud environments, and on-premises infrastructure solutions. Reporting to the Private Cloud Infrastructure Delivery Manager, you will provide technical expertise throughout the service lifecycle, supporting solution deployment, service transitions, operational support activities, troubleshooting, maintenance, and continual service improvement initiatives.

Working closely with colleagues across the Office of the CTO, Pre-Sales and Solution Architecture, Customer Success, Account Management, Cloud & AI, Network and Security, Managed Services, and Go-to-Market teams, you will help ensure the successful transition of solutions from design through implementation and into support, enabling customers to maximise the value of their technology investments.

This role combines technical delivery, operational support, customer engagement, and continuous improvement, ensuring Node4 continues to provide secure, innovative, and high-performing private cloud solutions that meet evolving customer and business needs

• Deliver and support Private Cloud infrastructure solutions across the Node4 VDC platform, ACI Cloud platform, customer private cloud environments, and on-premises infrastructure solutions.
• Provision, configure, implement, and maintain customer infrastructure and cloud services, ensuring solutions are delivered in line with agreed designs, standards, and customer requirements.
• Participate in infrastructure migrations, upgrades, and transformation projects, supporting planning, implementation, testing, and successful service transition activities.
• Act as a technical point of contact for assigned customer engagements, providing expertise and clear communication throughout delivery and operational activities.
• Produce and maintain accurate technical documentation, including implementation plans, operational procedures, solution designs, and customer handover documentation.
• Perform scheduled maintenance, platform updates, patching, and lifecycle management activities to maintain the security, stability, and performance of customer environments.
• Provide advanced technical support and troubleshooting for cloud and infrastructure services, resolving complex incidents, service requests, and technical challenges.
• Proactively monitor platform performance, capacity, availability, and security, identifying risks and driving improvements to service resilience and customer experience.
• Support Incident, Problem, Change, and Service Request processes, ensuring activities are managed in accordance with Node4 governance, ITIL practices, and customer SLAs.
• Collaborate…