IT​/Desktop Support Engineer

Job Title:IT/Desktop Support Administrator

Location:Immingham

Contract
: 12 months (possible extension)

Schedule
:
Mon - Fri (on site)

We are seeking a highly skilled and experienced IT Support Administrator to join our team. The ideal candidate will have a comprehensive understanding and operational experience across various IT domains, including but not limited to Intune, SharePoint, O365/Teams admin console, SCCM, remote desktop solutions, Citrix, VPNs, workstation building, mobile environments (Android and iOS), Windows and MacOS support, meeting rooms technology (MTR and BYOD), users or devices management in AD or Azure-AD, and ticketing tools.

• Manage and maintain Microsoft Intune for mobile device management and application management.
• Administer SharePoint sites, document libraries, lists, and permissions to ensure effective collaboration.
• Monitor and manage Office 365 services, including Exchange Online, SharePoint Online, and Teams, through the admin console.
• Utilize Microsoft System Center Configuration Manager (SCCM) for software deployment, patch management, and inventory tracking.
• Provide remote support to end-users using tools like Team Viewer, Any Desk, Windows Remote Assistance, and Windows Remote Desktop.
• Demonstrate familiarity with Citrix technologies, including Xen App and Xen Desktop, for virtualization and remote access solutions.
• Configure and maintain virtual private networks (VPNs) for secure remote access to corporate networks.
• Build and deploy workstations using SCCM with PXE Protocol or Intune enrollment process.
• Support Android and iOS devices in an enterprise environment, including configuration and troubleshooting.
• Provide technical support for both Windows and MacOS environments, including hardware and software troubleshooting.
• Configure and troubleshoot meeting room technology, including Microsoft Teams Rooms (MTR) and Bring Your Own Device (BYOD) setups.
• Manage users and devices in Active Directory (AD) or Azure Active Directory (Azure AD), including user accounts, groups, and group policy objects (GPOs).
• Utilize ticketing tools such as Service Now, Easy Vista, or Jira for incident management and service request fulfillment.
• Configure and manage virtual machines using VMWare and Microsoft Windows Server / AD.
• Maintain Azure AD, Microsoft SQL Cluster, Veeam Backup, LAN/WLAN, Proxies, and Firewalls.
• Provide support for virtualization, clustering, backup solutions, and network infrastructure as needed.

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Minimum of 3 years of experience in IT support and administration roles.
• Comprehensive understanding and operational experience in the aforementioned IT domains.
• Strong problem-solving skills and ability to troubleshoot complex technical issues.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+, ITIL Foundation) preferred but not required

• Day shift
• Monday to Friday

• Immingham: reliably commute or plan to relocate before starting work (preferred)

• Desktop support: 3 years (preferred)
• Intune: 3 years (preferred)
• Sharepoint: 3 years (preferred)
• O365/Teams admin console: 3 years (preferred)
• SCCM: 3 years (preferred)
• Service now or Jira: 3 years (preferred)
• Android and iOS environment for user support: 3 years (preferred)
• Azure-AD: 3 years (preferred)

• ITIL Certification (preferred)