Manager - Legal, Quality, Risk & Security Services, Secondment

Job description

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This is an exciting opportunity for an experienced Legal Operations professional to shape and drive the operational effectiveness of a forward-thinking, dynamic legal team. The Legal Operations Manager will sit at the intersection of law, technology and business transformation, leading initiatives that make the legal function smarter, faster, efficient and more impactful.

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way
, serve with integrity
, take care of each other ,
foster inclusion
, and collaborate for measurable impact
.

Responsibilities include, but are not limited to:

• Design, build, test and maintain a certified library of Legal AI prompts and benchmarking/testing process, ensuring each prompt is validated for accuracy, legal soundness and fitness for purpose before publication.
• Identify high-quality, low risk prompts suitable for release to the wider business, enabling self-service review of more straightforward contracts and legal documents, thereby reducing demand on the legal team.

• Identify, design and implement process improvements that increase the efficiency, quality and speed of legal services delivery.
• Develop, maintain and govern a suite of legal and contracting templates, ensuring they are legally robust, commercially current and accessible to both lawyers and business users.
• Data, Reporting & KPIs
• Design and build management information reports and interactive dashboards that provide clear KPIs on legal team performance, workload, cycle times, cost and risk.
• Develop and maintain data models and reporting infrastructure, leveraging available technology platforms such as matter management systems, contract lifecycle management tools and AI platforms.

• Lead and support change initiatives within the legal team, with a particular focus on technology adoption, process redesign and capability building.
• Develop high-quality, persuasive business cases for investment in legal technology and operational improvements, including robust financial modelling, risk assessment and benefits articulation.
• Manage stakeholder engagement and communications through transformation programmes, ensuring lawyers, business partners and leadership are informed, consulted and supportive.
• Design and deliver training programmes to support technology adoption and process change, tailoring content and delivery methods to diverse audiences including legally trained professionals and business users.
• Apply structured change management methodologies to embed new ways of working and sustain improvements over time.
• Support benefits realisation activities, tracking the outcomes of change initiatives against business case projections and reporting progress to senior stakeholders.

• Build strong, trust-based relationships with lawyers, paralegal and legal operations colleagues, acting as a valued partner who understands the pressures and priorities of a legal team.
• Engage proactively with business stakeholders across functions such as finance, cybersecurity, HR and Technology, representing the legal team and translating business needs into operational solutions.
• Contribute to the broader legal operations community, sharing knowledge, best practice and insights internally and, where appropriate, externally.

• You’ll bring good understanding of the role and responsibilities of large corporate in-house legal…