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Lead Product Support Engineer - Identity & AD
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-09-04
Listing for:
semperis
Full Time
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Semperis is seeking a Product Support Team Lead to guide a team of Product Support Engineers, oversee escalations, and drive improvements across the support stack. You will partner with Engineering, Product, and QA to ensure outstanding customer experiences and timely resolutions.
The ideal candidate has 4+ years in Product Support with leadership experience, deep knowledge of Active Directory and identity technologies, and a passion for mentoring teammates and delivering operational excellence.
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