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Salesforce Service Cloud Architect: AI-Driven, Scalable CX
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-09-07
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-07
Job specializations:
-
IT/Tech
AI Engineer (Applied/Software)
Job Description & How to Apply Below
Jobtailor is seeking a senior Salesforce Service Cloud Architect to own end-to-end architecture in a UK context. You will define and lead architecture decisions, shaping a scalable, future-proof tech stack and real-time customer data strategies across multi-channel support.
You will mentor engineers, drive AI-assisted tooling adoption, and champion self-service workflows to improve advisor efficiency and customer outcomes.
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