Digital Services Lead

Cardiff, United Kingdom | Posted on 14/08/2026

• Province Vale of Glamorgan, The (Bro Morgannwg GB-BMG)
• Country United Kingdom
• Postal Code CF10

We recognise that our reputation as one of the leading law firms in Wales is entirely down to the people who work here. We place great stock in attracting talented people, doing all we can to make sure you enjoy life at Redkite Solicitors and giving you plenty of reasons to build a long-term career with us.

Salary:£32,500

Location:

Swansea/Cardiff

Contract:

Permanent, Full-time

Hours:

35 hours – (flexibility required, including occasional out-of-hours)

Start Date:

ASAP

We're looking for a people-focused leader who happens towork in IT.

This is not a role for someone who simply keeps technology running. We're looking for someone who can build relationships, inspire a smallteam, and champion excellent service across the firm.

As our Digital Services Lead, you'll lead a close-knit teamof three, acting as the bridge between technology and the people who rely on itevery day. You'll be highly organised, naturally proactive, and confident engaging with colleagues at every level of the business. You'll enjoy taking ownership, solving problems, driving improvements, and ensuring our colleagues experience technology as an enabler rather than an obstacle.

If you're the kind of person who sees an issue and fixes itbefore being asked, enjoys bringing people together to get things done, and thrives in a role where no two days are the same, we'd love to hear from you.

The ideal candidate won't be waiting to be told what todo.

They'll enjoy taking ownership, leading by example, building strong relationships, and finding better ways of working. They'll be energised by helping people, comfortable making decisions, and motivated by seeing theirteam and the wider business succeed.

What Success Looks Like

In this role, you'll:

• Build trusted relationships across the firm so colleagues see IT as approachable, responsive, and solutions focused.
• Create a positive, motivated, andhigh-performing team culture.
• Bring structure and organisation to the ITsupport function, ensuring work is prioritised effectively and delivered consistently.
• Take ownership of challenges, driving issues through to resolution rather than waiting for direction.
• Act as a champion for change, helping colleagues embrace new technologies and ways of working.
• Continually look for opportunities to improve the experience of both colleagues and clients through technology.

What Will You Be Doing?

• Supervising and supporting the IT team, helping colleagues prioritise their work, develop their skills, and deliver an outstanding service
• Championing innovation and supporting the firm’s AI journey, helping colleagues adopt new technologies safely, confidently, and in ways that deliver real value
• Creating a positive and responsive support experience for colleagues across the firm, whether assisting face-to-face or remotely
• Building strong relationships across the business as a visible, approachable, and trusted IT leader who understands users’ needs
• Bringing structure, organisation,and a proactive mindset to the day-to-day delivery of IT services
• Continuously reviewing and improving processes, administration, and ways of working to make IT more effective and user-focused
• Taking ownership of escalated issues, ensuring colleagues feel supported and informed until a successful resolution is reached
• Promoting positive technology habits, cyber security awareness, and a culture of shared responsibility acrossthe firm
• Playing a key role in ITprojects, service improvements, and technology rollouts that enhance the colleague experience
• Identifying opportunities to improve how IT supports the business, bringing fresh ideas and practical solutions that drive…