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IT Support Analyst; 1st and 2nd Line
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-09-13
Listing for:
Orbis Education & Care
Full Time
position Listed on 2026-09-13
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
£26,000 to £32,000 per annumn dependent on expreience
IT Support Analyst (1st & 2nd Line)-Cardiff Hybrid / Office-Based - Pentwyn, Cardiff
£26,000 - £32,000 (Dependent On Experience) About the Role
We're looking for a proactive IT Support Analyst to joinour IT team, providing 1st and 2nd line support across a dynamic organisation.
You'll take ownership of technical issues end-to-end, supporting users across awide range of systems and technologies.
Orbis Education and Care is a leading provider of specialist education and care services, supporting children and adults with complex needs across the UK. Technology plays a key role in enabling our teamsto deliver high-quality care and outcomes-making IT a vital function within the organisation.
Key Responsibilities- Provide1st & 2nd line IT support via phone, email, and ticketing system
- Troubleshoot hardware, software, and network issues
- Support Microsoft 365, Windows environments, and remote access
- Manage user accounts (AD / Azure AD) and onboarding/offboarding
- Assist with Intune, device management, updates, and deployments
- Contribute to IT improvements and small projects
- Experience in an IT support or IT Support Analyst role
- Strong Microsoft 365 and Windows troubleshooting skills
- Knowledge of Active Directory, Azure AD, and networking basics
- Experience using ticketing systems
- Strong communication and customer service skills
- A full driving licence is required for this role
- Supportive,close-knit IT team
- Exposure to varied technologies and projects
- Career development opportunities within a growing organisation
£26,000 to £32,000 per annumn dependent on expreience
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