More jobs:
IT Support Analyst; 1st and 2nd Line
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-09-14
Listing for:
Orbis Education and Care
Full Time
position Listed on 2026-09-14
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
IT Support Analyst (1st & 2nd Line) - Cardiff
Hybrid / Office-Based – Pentwyn, Cardiff
£26,000 – £32,000 (Dependent On Experience)
AboutThe Role
We’re looking for a proactive IT Support Analyst to join our IT team, providing 1st and 2nd line support across a dynamic organisation. You’ll take ownership of technical issues end-to-end, supporting users across a wide range of systems and technologies.
About Orbis Education And CareOrbis Education and Care is a leading provider of specialist education and care services, supporting children and adults with complex needs across the UK. Technology plays a key role in enabling our teams to deliver high-quality care and outcomes—making IT a vital function within the organisation.
Key Responsibilities- Provide 1st & 2nd line IT support via phone, email, and ticketing system
- Troubleshoot hardware, software, and network issues
- Support Microsoft 365, Windows environments, and remote access
- Manage user accounts (AD / Azure AD) and onboarding/offboarding
- Assist with Intune, device management, updates, and deployments
- Contribute to IT improvements and small projects
- Experience in an IT support or IT Support Analyst role
- Strong Microsoft 365 and Windows troubleshooting skills
- Knowledge of Active Directory, Azure AD, and networking basics
- Experience using ticketing systems
- Strong communication and customer service skills
- A full driving licence is required for this role
- Competitive salary
- Supportive, close-knit IT team
- Exposure to varied technologies and projects
- Career development opportunities within a growing organisation
Orbis Privacy Notice:
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×