Senior IT Delivery Manager

HMRC Chief Digital & Information Office is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC’s Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for projects and programmes that deal with a broad range of business, technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.

We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

In the Delivery Management profession, we are passionate about our teams, and supportive of our colleagues. We have a Delivery Manager Community to learn, share and support each other.

Our community is made up of diverse individuals with a range of backgrounds and experiences. We have clear profession career paths, supported by Senior Delivery Managers, Heads of Profession and Profession Leads.

This is an exciting opportunity to join HMRC’s CDIO (Chief Digital & Information Office). The complexity or breadth of products or teams will vary in this role, depending on the context of the work assigned.

For those who thrive in a fast-paced, exciting, and motivational environment, we offer unique and unparalleled opportunities to work with some of the latest technologies and make a real, lasting difference.

As a Senior IT Delivery Manager, you will be responsible for:

Strategic IT Delivery

• Drive end-to-end delivery and infrastructure integration for HMRC’s largest, most complex IT projects.
• Mastermind delivery plans and reporting, championing both Agile and Waterfall methodologies.
• Own risk management by proactively resolving critical technical issues and dependencies.
• Control project finances through rigorous forecasting, expenditure tracking and budget management.
• Challenge commercial costs across internal delivery teams and external supplier partners.

Leadership & Stakeholder Engagement

• Line manage IT Delivery Managers, driving resource planning, performance and talent development.
• Influence senior stakeholders across all grades to align IT delivery with broader business strategy.
• Champion the delivery community, acting as a collaborative, expert leader across the organisation.

The successful candidate will need to demonstrate practical knowledge and experience in the following:

Leadership & Delivery Management

• Project Delivery:
  Proved track record of leading large, complex IT projects within fast-moving, changing environments.
• Team Leadership:
  Experience managing and developing technical professionals while driving capability and performance.
• Methodologies & Tools:
  Expert application of project management tools across both Agile and Waterfall frameworks.

Governance & Commercial Control

• Financial Oversight:
  Ability to rigorously assess and challenge costs in an IT environment to secure value for money.
• Risk & Assurance:
  Skill in navigating complex governance frameworks while proactively managing risks, issues and dependencies.
• Multi-Supplier Management:
  Experience integrating diverse external vendors to land quality, timely customer outcomes.

Ideally, the successful candidate will also demonstrate knowledge and experience in the following:

• Previous experience in the IT end-to-end change…