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Service Desk Engineer
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-10-03
Listing for:
IntaPeople Limited
Full Time
position Listed on 2026-10-03
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, Azure, Windows Server
Job Description & How to Apply Below
IT Service Desk Engineer
South Wales / Hybrid Field-Based Role with a ASAP start date ideal.
What You'll Be Doing- Acting as the escalation point for complex technical support issues.
- Providing remote and occasional on-site support to business customers.
- Troubleshooting Microsoft 365, Azure and hybrid infrastructure environments.
- Supporting Windows Server environments and core technologies including:
- Active Directory
- Group Policy
- DNS / DHCP
- Remote Desktop Services
- Administering Microsoft 365 tenants and cloud services.
- Supporting virtualised infrastructure and cloud-based deployments.
- Diagnosing networking issues involving:
- Switching, Routing, VPNs, VLANs, Firewalls, WAN connectivity
- Providing support for VoIP and unified communications platforms.
- Collaborating with third-party software vendors to resolve application issues.
- Maintaining accurate system documentation and technical knowledge articles.
- Assisting with proactive monitoring, preventative maintenance and system health checks.
- Proven experience in a Service Desk, 1st/2nd or 3rd Line support role
- Strong Microsoft technology background.
- Experience supporting Microsoft 365 environments.
- Knowledge of Azure services and cloud technologies.
- Experience administering Windows Server environments.
- Solid networking troubleshooting skills.
- Excellent customer service and communication abilities.
- Strong problem-solving mindset with the ability to take ownership of issues.
Experience with some or all of the following:
- Microsoft 365
- Azure
- Entra (Azure AD)
- Intune / Endpoint Management
- Windows Server
- Active Directory
- Group Policy
- DNS & DHCP
- Remote Desktop Services
- Virtualisation technologies
- VPN technologies
- Firewall administration
- VLANs, switching and routing
- Endpoint security solutions
- VoIP platforms
- Experience with in a Service Desk or Managed Service Provider environment.
- Exposure to cloud migrations and infrastructure projects.
- Relevant Microsoft certifications.
- Experience supporting mixed Microsoft and Apple environments.
- IT Service Desk Engineer (Service Desk, Cloud Infrastructure and Field support)
- A starting salary of £32,000 - £36,000 depending on experience
- South Wales – Nantgarw/Caerphilly office with Hybrid working
- Free onsite parking
- Modern, IT focussed offices
Training & Certifications with a clear progression plan. - Working patterns are typically 08:00-16:00 / 09:30-17:30 providing flexibility around family life
- Plus lots of other benefits ...
Please note, we are unable to provide sponsorship opportunities and candidates must hold a valid driving licence.
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