Observability Engineer

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Discover more at NO AGENCIES PLEASEJob Description Please note, role can be remote or hybrid, subject to location.

Role Overview We are seeking an experienced Observability Engineer to support and enhance the existing monitoring and observability solution for across NEC’s Local Government and Central Government application product. This role will involve a hands-on implementation of the existing standards for new customers and support on-going efforts to improve the monitoring solution. The candidate will combine technical observability expertise with strong analytical and communication skills, enabling them to deliver meaningful insights and guide the organisation toward a mature and proactive monitoring posture.

This an ideal role for someone looking to leverage their experience and drive solutions within the NEC Local Government and Central Government enterprise environment. Main Responsibilities Monitoring Solution Maintenance Configure agents, collectors, and monitoring probes.  Manage upgrades, patches, and platform maintenance.  Maintain platform availability and performance. Continuously evaluate alerting thresholds, dashboards, log retention policies, and data quality. Monitoring Design & Implementation Design monitoring solutions for modern technology and application implementation.  

Refine monitoring standards and onboarding processes.  Create application, database and server monitors based on new requirements from products or customers.  Provide inputs to refine monitoring thresholds and improve existing policy standard. Ensure monitoring meets security and compliance requirements. Ensure new implementation integrates with existing ISM tools, reporting dashboards, etc.

Service Improvement Drive continual service improvement initiatives. Review monitoring effectiveness. Identify monitoring gaps. Recommend new observability capabilities. Stakeholder Collaboration Engage with application owners, infrastructure teams, NEC product SMEs, and service managers to understand operational needs. Support knowledge transfer and create documentation to upskill teams on observability usage and maintenance. Qualifications Qualifications Essential Skills/

Experience:

  Proven experience in an Observability Engineer, Monitoring Specialist, SRE, or Platform Engineer role. Strong knowledge of monitoring, logging, and alerting across Industry standard tools like Splunk, Datadog or similar.  Hands‑on experience instrumenting applications with metrics, logs, and traces. Strong understanding of:  Infrastructure (on‑prem and/or cloud) Networking basics Database technologies API integrations Ability to analyse complex systems and communicate clear, actionable recommendations.

Experience with automation (Power Shell, Python, Terraform). Desirable Skills Knowledge of ITIL processes (Incident, Problem, Change). Exposure to public sector or local authority environments. Knowledge and/or experience to Manage Engine is a plus Knowledge and/or experience of AI Ops and AI Ops implementation approach  Additional Information We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A fantastic selection of flexible benefits to suit your individual needs

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