Senior IT Service Desk Analyst: 2nd Line Support & Mentorship
Listed on 2026-10-10
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, IT Business Analyst
Smart Search is seeking a Senior Service Desk Analyst in Cardiff to resolve complex technical issues escalated from Service Desk Analysts. You will collaborate with internal departments to deliver timely and effective solutions and contribute to knowledge and process improvements.
The role requires handling both 1st and 2nd line support, diagnosing root causes under pressure, and proactively managing workload.
We are looking to fill the Senior IT Service Desk Analyst: 2nd Line Support & Mentorship position at Smartsearch in Cardiff, Wales, United Kingdom.
We have an opening for a Senior IT Service Desk Analyst: 2nd Line Support & Mentorship in Cardiff, Wales, United Kingdom within IT & Technology.
This role, Senior IT Service Desk Analyst: 2nd Line Support & Mentorship at Smartsearch, could be your next opportunity.
Are you ready to take on the Senior IT Service Desk Analyst: 2nd Line Support & Mentorship role at Smartsearch?
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