Campus IT Service Desk Analyst; Onsite
Listed on 2026-10-11
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, IT Business Analyst
Academia Ltd t/a Smartdesc on a university campus in Cardiff is seeking an onsite Endpoint Service Desk Analyst to directly support students, staff and stakeholders within a managed service across campus.
You will log and triage incidents, resolve routine IT issues, manage tickets through Fresh service, and escalate complex problems to specialist teams while maintaining service levels and delivering a friendly, professional user experience.
For the Campus IT Service Desk Analyst (Onsite) position at Academia Ltd t/a Smartdesc, we are reviewing applications now.
Learn more about the Campus IT Service Desk Analyst (Onsite) role in the description above.
We appreciate your interest in this position.
Join Academia Ltd t/a Smartdesc and contribute to our ongoing work.
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