Service Desk Manager - Internal Apps; Hybrid
Listed on 2026-10-11
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IT/Tech
IT Support, HelpDesk/Support, Systems Administrator
ARO is seeking a Service Desk Manager (Hybrid, Cardiff) to lead 1st and 2nd line teams within the CCIT unit. You will drive service excellence, manage SLAs, and foster a high-performing support culture across multi-customer environments.
You will report to the Head of Service Desk and ensure effective incident handling, escalation, and continuous improvement in a fast-paced MSP setting. Hybrid role with 3 days onsite.
Step into the Service Desk Manager
- Internal Apps (Hybrid, Cardiff) role at ARO in Cardiff, Wales, United Kingdom and grow with us.
This opportunity is part of our work in IT & Technology.
The advertised compensation is 52.000 - 75.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Service Desk Manager
- Internal Apps (Hybrid, Cardiff) role in the description above.
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