Campus IT Service Desk Analyst - First-Line Support
Listed on 2026-10-10
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IT/Tech
HelpDesk/Support, IT Support, Technical Support
Academia Ltd on a university campus in Cardiff is seeking an Onsite Endpoint Service Desk Analyst to join the Technical Services team. You will be the first point of contact for students and staff, handling Windows 10/11 and Microsoft 365 issues, logging requests in Fresh service, and escalating complex problems to specialists as needed.
You will balance strong customer service with accurate ticket management, documentation and timely resolution, while supporting onboarding and endpoint security
This is a great role to take on the Campus IT Service Desk Analyst - First-Line Support role at Academia Ltd.
This opportunity is part of our work in IT & Technology.
The advertised compensation is 23.000 - 30.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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