Service Lead: End-User DX & ITSM
Listed on 2026-10-11
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IT/Tech
IT Support
100 Percent in Cardiff is seeking a Service Experience Manager to drive service quality and end-user satisfaction across Workplace and EUC services. The role suits someone who thrives in operations, understands front-line delivery, and is passionate about improving how users experience technology daily.
You will lead CSI efforts, manage incidents, and guide engineers to reduce friction while maintaining strong communication during disruptions.
Our group is growing, and we are hiring a Service Experience Lead:
End-User DX & ITSM in Cardiff, Wales, United Kingdom.
We appreciate your interest in this position.
Join 100 Percent and contribute to our ongoing work.
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This posting is for the Service Experience Lead:
End-User DX & ITSM role at 100 Percent, based in Cardiff, Wales, United Kingdom.
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