Senior Service Desk Analyst
Listed on 2026-10-11
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IT/Tech
HelpDesk/Support, IT Support
Your ability to spot an IT fault is a gift; A gift that means when a solicitor is trying to access their email in the evening, only to be locked out, you know what to do. A gift that means when the recruitment team are trying to call a candidate and the phones stop working, you know where the problem lies.
A gift that means when a new starter to the business cannot access the intranet, everyone knows you’ll be able to fix it. It’s this gift that makes you a vital member of the IT team at New Law.
A day in the life of a Senior Service Desk Analyst at New Law will involve:
- Providing in-depth technical assistance and problem solving for all users relating to IT services, software, telephony and computer equipment.
- Setting priorities for all queries, resolving queries within SLA.
- Acting as a point of escalation for junior Service Desk staff.
To be a successful Senior IT Service Desk Analyst within New Law, you would need:
- 12 months experience in a Service Desk Role.
- A confident telephone manner.
- Flexibility to work out of hours and be 'OnCall’ 1 week in 4.
In return for your commitment and expertise, we offer:
- Between 25k and 30k, Dependant on experience
- An on-call allowance (1 week per month)
- 31 days annual leave, increasing annually to a maximum of 35 days (This includes bank/public holidays)
- A 20% discount with EE.
- Local shop discounts.
- Cycle to work scheme and travel loans.
- A "Recommend a Friend" bonus scheme, up to £1250 per referral.
- City Centre location right by Queens Street Station, 10 min walk from Cardiff Central.
- And of course, Pension.
Why would you want to work with New Law?
New Law is a leading specialist law firm and is part of Reddeplc group. New Law is ranked in the Legal 500 and Chambers and Partners for three areas;
Personal Injury, Clinical Negligence and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since we were first established in 2004. Our teams of specialists provide a service that 95% of our clients would recommend.
Our privacy policy is available on our website, or by contacting Henry Field (Resourcing and Talent Manager) directly.
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