Technology Analyst; M365, CoPilot, PowerBI

Our client is a growing, purpose-led organisation investing heavily in technology, AI and digital transformation. With ambitious growth plans and a modern, cloud-first technology estate, they're looking for a technology enthusiast who can help drive the adoption of Microsoft 365, AI and new ways of working across the business.

This is not a traditional helpdesk role, you'll become the face of technology across the organisation, helping colleagues get the most from Microsoft 365, AI and business systems whilst acting as the liaison between users and external technology providers.

The role offers a unique opportunity to work across IT operations, business systems, AI adoption, reporting and digital transformation projects within a growing organisation.

• Act as the first point of contact for technology-related queries across the business.
• Champion Microsoft 365 technologies including SharePoint, Teams, Power Platform and Copilot.
• Drive the adoption of AI tools and automation initiatives to improve productivity.
• Support users and coordinate with external Managed Service Providers.
• Assist with technology projects, system improvements and digital transformation initiatives.
• Build and maintain dashboards and reporting solutions using Power BI.
• Work with stakeholders to identify process improvement and automation opportunities.
• Support technology governance, cyber security and operational resilience activities.
• Experience in a Technology Analyst, IT Analyst, Business Systems Analyst or similar role.
• Strong Microsoft 365 experience, including SharePoint, Teams and Excel.
• Exposure to Power BI and/or Power Platform.
• Excellent stakeholder engagement and communication skills.
• Experience documenting processes and improving ways of working.
• A proactive, self-starting approach with the confidence to work autonomously.
• Genuine enthusiasm for AI, automation and emerging technologies.
• Experience with Microsoft Copilot, Claude, Gemini or similar AI tools.
• Exposure to Microsoft Azure environments.
• Knowledge of cyber security, governance or compliance frameworks.
• Experience working within a regulated environment.

• Up to £40,000 salary.
• Hybrid working (approximately 3 days per week in Cardiff).
• 30 days annual leave plus Christmas closure.
• Pension and healthcare package.
• Potential annual bonus.

The opportunity to influence how AI and modern workplace technologies are adopted across a growing organisation.

Significant career development opportunities as the technology function expands.

If you're passionate about Microsoft technologies, AI and helping people embrace better ways of working, we'd love to hear from you.