Customer Success Solution Architect

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

As a Payroll CSA, you’ll be a trusted advisor and strategic partner to both our clients and internal teams. You’ll collaborate closely with Product, Customer Success, and R&D to ensure the UK Payroll roadmap addresses real customer challenges, drives adoption, and delivers long-term value. Your proactive engagement and consultative approach will help clients unlock the full potential of UKP, mitigate risk, and ensure organisational agility.

You’ll lead client conversations on UKP best practices, scenario planning, process optimisation, and headcount management- championing the Voice of the Customer and shaping product direction. By partnering with champions across HiBob, you’ll make UKP a true strategic lever for our clients’ success.

• Mandatory:
  Deep understanding of UK Payroll legislation, compliance requirements, and operational processes.
• Proven experience in a technical, customer-facing role such as Solution Architect, Implementation Manager, or Payroll Systems Consultant.
• Proven experience configuring or implementing payroll platforms in a SaaS or B2B tech environment.
• Strong analytical skills and the ability to solve complex technical and regulatory challenges.
• Comfortable working across departments and engaging both technical and non-technical stakeholders.
• Clear communicator, capable of delivering guidance and support with empathy and precision.
• A passion for delivering success - you’re a client-focused team player who thrives on solving challenges.
• A self-starter attitude - you’re resourceful, proactive, and always looking for ways to improve processes.
• Fluent in English - written and spoken.
• CIPP qualification or equivalent is preferred.

Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.

• Experience supporting a payroll bureau or managing multiple client payrolls.
• Familiarity with HRIS or finance system integrations.
• Experience influencing product development and participating in roadmap planning.
• Background in SaaS platforms, especially those supporting HR, payroll, or finance teams.
• Exposure to payroll automation, analytics, or multi-country payroll processes.
• Practical knowledge of data privacy and compliance frameworks impacting payroll.

• Provide consultative guidance to clients on UK Payroll configuration, system design, and integration points within their tech stack.
• Lead discovery and planning…