1st Line Support Engineer
Listed on 2026-10-24
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
IT Support Operator – Short-Term Temp Contract
Location: Cardiff - onsite working - parking available
Rate: £19.52 per hour
Hours: 35 per week (Shifts between 8am–5pm)
An organisation based in Cardiff is looking for an experienced 1st Line Support professional to cover a short-term assignment.
What you’ll be doing :First point of contact for all IT support queries (via phone, portal, email, Teams)
Logging and resolving Incidents and Service Requests
Basic troubleshooting of hardware, software, and user access issues
Creating, modifying, and deleting user accounts
Supporting users with software and device setups
Keeping accurate records and documentation of fixes
Promoting good IT security practices
Updating the internal knowledge base with fixes and workarounds
Previous experience in a 1st line IT support or service desk role
Confident using a ticketing system to log and manage incidents
Strong communication skills and a helpful approach
Comfortable working onsite in Cardiff
Able to start at short notice
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