Campus IT Service Desk Analyst; Onsite
Listed on 2026-10-26
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IT/Tech
HelpDesk/Support, IT Support, Desktop Support, Technical Support
Academia Ltd t/a Smartdesc on a university campus in Cardiff is seeking an onsite Endpoint Service Desk Analyst to directly support students, staff and stakeholders within a managed service across campus.
You will log and triage incidents, resolve routine IT issues, manage tickets through Fresh service, and escalate complex problems to specialist teams while maintaining service levels and delivering a friendly, professional user experience.
Join us at Academia Ltd t/a Smartdesc as our next Campus IT Service Desk Analyst (Onsite) in Cardiff, Wales, United Kingdom.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Campus IT Service Desk Analyst (Onsite) role at Academia Ltd t/a Smartdesc, based in Cardiff, Wales, United Kingdom.
We are looking to fill the Campus IT Service Desk Analyst (Onsite) position at Academia Ltd t/a Smartdesc in Cardiff, Wales, United Kingdom.
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