Campus IT Service Desk Analyst - First-Line Support
Listed on 2026-10-25
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IT/Tech
HelpDesk/Support, IT Support, Technical Support
Academia Ltd on a university campus in Cardiff is seeking an Onsite Endpoint Service Desk Analyst to join the Technical Services team. You will be the first point of contact for students and staff, handling Windows 10/11 and Microsoft 365 issues, logging requests in Fresh service, and escalating complex problems to specialists as needed.
You will balance strong customer service with accurate ticket management, documentation and timely resolution, while supporting onboarding and endpoint security
We are currently recruiting a Campus IT Service Desk Analyst
- First-Line Support for our team in Cardiff, Wales, United Kingdom.
Join Academia Ltd and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Campus IT Service Desk Analyst
- First-Line Support role at Academia Ltd, based in Cardiff, Wales, United Kingdom.
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