Technical Support Administrator

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Technical Support Administrator

Company: ICB (Waterproofing) Ltd

Job Location:

Cardiff (Office Based)

Salary:
Circa £33,000 per annum, depending on experience

Full-Time | Permanent

Immediate Start Available

Join a growing technical team with genuine career development opportunities.

ICB (Waterproofing) Ltd, part of the ICB Group, is seeking a Technical Support Administrator to join our technical team in Cardiff. This is a permanent, full-time, office-based role offering a salary of circa £33,000 per annum, depending on knowledge and experience. An immediate start is also available.

We believe in rewarding our people and supporting long-term careers. Benefits include:

• 25 days' annual leave plus bank holidays
• Additional annual leave for long service
• Christmas shutdown
• Private healthcare and dental care
• Enhanced workplace pension scheme (5% employer contribution when you contribute 5%, subject to eligibility)
• Death in service scheme
• Ongoing technical training and development opportunities
• Supportive and collaborative team environment
• Shorter working days on Fridays

As Technical Support Administrator, you’ll support our customers and internal teams by producing and managing a range of technical information, including:

• Technical specifications
• Drawings and technical documentation
• Product datasheets
• Technical calculations
• Product and system advice

• Produce technical specifications for customer projects.
• Create and amend technical drawings using AutoCAD.
• Prepare and maintain technical datasheets and supporting documentation.
• Complete technical calculations and provide supporting project information.
• Respond to customer and internal technical enquiries.
• Provide technical advice regarding company products and services.
• Support the Sales Team with technical information and project requirements.
• Ensure technical documentation is accurate, up to date and professionally presented.

• Proficient in AutoCAD.
• Strong IT skills, including Microsoft 365.
• Excellent attention to detail and organisational skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a busy environment.
• Positive, reliable and collaborative approach.

• Construction industry experience.
• Experience working with specifications, drawings, technical documents or building products.

Founded in 1985, ICB Group consists of specialist businesses operating across waterproofing, fabrications and roofing-related installations, including solar PV, green roofs and roof safety systems.

ICB (Waterproofing) Ltd is a market-leading supplier of roofing and waterproofing systems, trusted by architects, contractors and building owners throughout the UK. Joining our Cardiff office means becoming part of a growing business that values technical expertise, customer service and professional development.

This is an office-based role, and applicants must live within a reasonable commuting distance of Cardiff.

ICB (Waterproofing) Ltd is an equal opportunities employer and welcomes applications from all suitably qualified candidates.