Claims Handler- Travel Insurance Claims- Graduates

Travel Insurance Claims Handler – Cardiff (Hybrid Working)

Calling all Graduates

Yolk Recruitment are pleased to be working in partnership with a leading international travel insurance provider, to recruit a Travel Insurance Claims Handler for their growing Cardiff team.

This is a full-time, permanent role, offering a hybrid working model (2–3 days a week in the office). This is a great opportunity for a graduate to join a supportive and friendly claims team, where you will manage claims from first notification through to settlement and have a genuine opportunity to contribute to improving the customer experience.

• Managing your own caseload of travel insurance claims from initial report through to closure
• Providing a high standard of customer service to policyholders, third parties and suppliers
• Assessing indemnity, liability and quantum in line with policy
• Negotiating claim settlements and arranging payments within agreed authority levels
• Identifying potential fraud indicators

• Strong communication skills and the ability to build effective working relationships with customers, third parties and suppliers
• A self‑motivated and organised approach, with the ability to work well within a team
• Confidence in managing a busy caseload and meeting deadlines
• The ability to interpret information and data to identify trends and support improvements
• A genuine commitment to delivering a positive and fair customer experience

• Salary £24,500
• 33 days’ annual leave incl. bank holidays; option to buy or sell up holiday per year
• A great central Cardiff office location with hybrid working options
• Discounted gym membership and Cycle to Work scheme
• Employee Assistance Programme
• Optional Healthcare Cash Plan and Dental Insurance
• Support for professional training and qualifications, helping you grow your career
• Regular social events to connect with colleagues