Graduate, Insurance

Travel Insurance Claims Handler - Cardiff (Hybrid)

Calling all Graduates - Kickstart your career!

Are you ready to step out of retail, hospitality, or customer service and into a professional role where your people skills really matter? Yolk Recruitment are partnering with a leading international travel insurance provider to hire a Travel Insurance Claims Handler for their Cardiff team.

This is a full-time, permanent role with a hybrid working model (2-3 days in the office), perfect for graduates who are looking to start their career in a supportive, friendly, and fast-growing team.

• Managing your own travel insurance claims from start to finish
• Delivering outstanding service to customers, suppliers, and third parties
• Assessing claims and negotiating settlements in line with policy guidelines
• Spotting potential fraud and handling complex situations with confidence
• Contributing ideas to improve processes and enhance the customer experience

• Graduates of any degree - your skills matter more than your background
• Experience in customer-facing roles, such as retail or hospitality
• Strong communication skills and a friendly, professional approach
• Organised, motivated, and able to manage a busy workload
• Confidence in making decisions and handling responsibility
• A genuine desire to help customers and make a difference

• Salary: £24,500
• Holidays: 33 days including bank holidays (with option to buy or sell)
• Hybrid working from a great central Cardiff office
• Discounted gym membership & Cycle to Work scheme
• Employee Assistance Programme, optional healthcare & dental plans
• Support for professional training and qualifications to grow your career
• Regular social events to connect with colleagues

If you're a graduate looking for a role that values your people skills, offers real career progression, and puts customers first, this is your chance to join a team that will support you every step of the way.